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Ticketmaster Ticket Cash™ FAQs

FAQs


  

What is the Live Nation® Concert Cash® Code and how does it work?

The Live Nation® Concert Cash® code (“Code”) is redeemable only on ticketmaster.ca/rbctix The Code is a one-time use only promo code good toward dollars-off final ticket purchase for a select Live Nation produced and promoted concert in Canada, ticketed on Ticketmaster.ca, based on availability under this program. Code cannot be sold or bought. Void if sold or exchanged for compensation. Any unused value will be forfeited. Maximum one (4) Code per transaction. Subject to full Code Terms of Use. Codes expire 11:59 PM on 12/31/21, unless otherwise noted below.

Can I use my Code on any event listed on Ticketmaster.ca?

Codes cannot be used toward VIP Nation®, TicketsNow® or events not ticketed by Live Nation, fan clubs, ticket packages, gift cards, Credits or shipping charges. Exclusions may apply to TM+, Platinum, Fan-to-Fan Resale, TicketExchange by Ticketmaster™, and tickets not sold directly by Live Nation. 

Where do I redeem my Code once I’m on the Code redemption site?

Select your preferred venue and/or event and ticket locations. Once you cart your preferred tickets, enter your Code in the ‘Promo Code’ field on the Payment Page.

What does it mean if the event I want to see isn't listed on the redemption website or if the event states ‘unavailable’?

If the event you want to attend is not listed or states ‘unavailable’ it is because it is not a participating event and/or venue or the event is sold out.

Please select another event.

I went to ticketmaster.ca but couldn’t find the Concert Cash page. Where can I find it?

To access the Live Nation Concert Cash page, enter: ticketmaster.ca/rbctix into your browser window.  You cannot access the Code redemption page directly from the Live Nation homepage.

How can I purchase a Live Nation Concert Cash Code?

Live Nation Concert Cash Codes are not available for sale. 

How long is my Code valid?

Your Code is valid through 11:59 PM PT on December 31, 2021, while supplies last unless otherwise noted below. Limit four Codes per transaction. Please see Terms of Use for program exclusions.


My Live Nation Concert Cash Code was lost or stolen. What do I do now?

Unfortunately, lost or stolen Codes cannot be replaced.

My event was cancelled. How do I get my Live Nation Concert Cash Code back?

We regret any inconvenience this may have caused you.

If your concert has been cancelled or you are unable to attend a rescheduled date, please call Ticketmaster Customer Service at 1-855-985-4357 during the following hours:  Monday-Friday: 9 AM - 9 PM; Saturday: 9 AM - 8 PM or Sunday: 9 AM - 6 PM. All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation.

How close to the date of the event am I able to redeem my Live Nation Concert Cash Code?

You may redeem your Code no later than 72 hours prior to the show, depending on inventory.

Can I request that my tickets be available for pick up at will call?

Yes, if it is an option offered at the venue and selected event.

I never received an email confirming that my tickets will be held at Will Call. Can you resend it?

If you haven’t received your email ticket confirmation please check to make sure that it didn’t end up in your Bulk Mail folder.  If you still don’t see it, please call Ticketmaster Customer Service at 1-855-985-4357 during the following hours:  Monday-Friday: 9 AM - 9 PM; Saturday: 9 AM - 8 PM or Sunday: 9 AM - 6 PM. All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation.

Can I redeem my Live Nation Concert Cash Code at the venue or via mail?

Codes may only be redeemed online.

I printed my tickets and now have lost them. May I reprint my tickets?

You may reprint your tickets for personal use only. Please note that the unique bar code printed on each ticket will allow access to only the first ticket with that code to enter the venue.

If you have any questions regarding your tickets, please call Ticketmaster Customer Service at 1-855-985-4357  during the following hours:  Monday-Friday: 9 AM - 9 PM; Saturday: 9 AM - 8 PM or Sunday: 9 AM - 6 PM. All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation.

Can I use my Live Nation Concert Cash Code for reserved seating?

You can use your Code towards final ticket purchase for all applicable shows at the select Live Nation venues for this program, while supplies last. Dollars-off final ticket purchase will be identified after you enter your valid promo code. 

Are there any additional fees associated with the Live Nation Concert Cash Code?

There may be additional service and parking fees charged for each ticket and shipping charges. 

Can I redeem multiple Live Nation Concert Cash Codes at the same time?

Maximum four (4) Codes per transaction. Reminder: Codes can be used only once.  Any unused value will be forfeited.